Privacy Policy

1. Our commitment to protect your privacy 

Tipalea Partners (“Tipalea Partners” / “we” / “us” / “our”) understands and respects the importance of your privacy and is committed to protecting your personal information. To ensure that you can make informed decisions and feel confident about sharing certain personal information with us, please read this Privacy Policy to understand:

  • what personal information is collected by us,

  • what happens if we cannot collect personal information,

  • how we collect your personal information,

  • why we collect and use your personal information

  • who we share your personal information with,

  • the transmission, storage and security of your personal information (including the use of cookies),

  • your rights and the choices you have concerning how your personal information is collected, used and disclosed by us.

By accessing and/or using our website, applications, social media and/or services, you consent to the collection of your personal information and the terms of this Privacy Policy, and for your information to be held and used in accordance with this Privacy Policy (or as otherwise authorised by you), and you agree to be bound by this Privacy Policy.

From time to time it may be necessary for us to review and revise this Privacy Policy. We reserve the right to change this Privacy Policy at any time. We may notify you about changes to this Privacy Policy by posting an updated version on our website.

2. The personal information we collect

We may collect and process some or all of the following personal information:  

  • Information about you - your name, gender, date of birth, nationality, contact details including email address, postal address and phone number, photographs and other images;  

  • Your payment details - account and billing information;

  • Our interactions with you - a record of any interactions and correspondence between us such as any interactions you have with our team members and any interactions with us or posts that refer to us on social media; 

  • Survey information - your responses to customer surveys conducted by us or on our behalf; 

  • Your use of our website, apps and social media platforms - details of your visits to our website, your use of social media platforms and our mobile applications and other information collected through cookies and other tracking technology including information that you look at. We may also collect information about you that is publicly available online, including your social media profiles.  

  • Online Identifiers - such as your mobile device advertising identifier and geo-location data when using our various mobile applications.

 

3. What happens if we cannot collect personal information

Certain personal information (particularly payment details and contact information) are required for many of our products and services and if you fail to supply such personal information as requested for specific services, we may be unable to deliver you the products and services in full or provide you with information about these products or services.

If you do not provide us with personal information we may not be able to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful.

 

4. How we collect personal information

We may collect personal information directly from you or from third parties.

We may collect personal information from you directly: 

  • in signing up and/or registering for our app and/or services;

  • through your access and use of our application and/or website;

  • during conversations between you and our representatives (whether that be in-person, by telephone, facsimile or via email communications); or

  • when you make an enquiry, complete an application or purchase order.

We may collect other personal information from third parties including credit reporting agencies, law enforcement agencies and other Governmental agencies.  

If you provide us with information about other individuals, you must tell those individuals and let them know where they can find a copy of this Privacy Policy.


5. Why we collect and use your personal information

When you share information with us, you help us make our services to you better. Here are some of the ways we may use your personal information: 

  • To provide our products or services to you.

  • To provide customer support - For customer support purposes such as responding to your enquiries and requests or providing assistance to you.  

  • For marketing purposes - For providing you with marketing communications including to provide updates concerning Tipalea Partners, as explained in more detail in Section 7 below.  

  • To improve our products and services - For the purposes of improving our products and services for the benefit of our customers generally, including to confirm that our websites, app and services (including social media pages) function correctly and in accordance with your preferences and circumstances.  

  • For legal and administrative purposes - For legal and administrative purposes such as verifying and processing payment, screening against fraud, screening against money laundering and other criminal or unlawful activities, accounting, billing and audit purposes, developing, maintaining and testing our systems, for complaints handling and for understanding, exercising, enforcing or protecting our legal rights and those of others. 

 

6. Who we share your personal information with

In certain circumstances, we may disclose your personal information to third parties as described below: 

  • Our service providers and members of the Tipalea Partners who process personal information on our behalf for the purposes described in Section 5 above - We will permit our third party service providers, including agents, contractors and other Tipalea Partners companies, to use your personal information on our behalf for the purposes described above. Examples of such third parties include operators of our IT systems, web hosting providers, management of our human resources information, share registry providers, custodians and professional advisors.  

  • Our third party partners, for marketing purposes - We may disclose your personal information to third parties so they can provide marketing services or conduct marketing or social interaction activities on our behalf such as campaigns, market research, customer surveys and data analytics to help us improve and tailor our marketing activities, products and services. 

  • Government and regulatory bodies and other individuals, bodies and organisations - We may disclose your personal information to governments and regulatory authorities and bodies and to other individuals, bodies and organisations such as dispute resolution, prosecution and law enforcement bodies, legal advisers, organisations which conduct credit, fraud checks, and other individuals, bodies and organisations for the purposes of complying with our legal obligations. We may also disclose your personal information to such individuals, bodies and organisations for reasons of safety and security, to enable us to provide our products and services to you and otherwise for legal and administrative purposes.  

 

7. Marketing

We may use personal information for marketing and promotional purposes, including: 

  • for sending or showing you updates on latest news, offers and promotions in connection with our products and services (and the products and services of our group companies and third parties).

  • for tailoring and tracking your interactions with internet banner advertisement and links from third party websites to our website. 

  • We may also use personal information to analyse our customers’ preferences and market trends and derive insights, which we may use to tailor the types of products and offers that we present to you. 

We may communicate marketing and promotions to you by post, telephone, or online (including by email or through your mobile device or via online banner advertisement) and, as appropriate and where required, we will ask you for your consent, or otherwise provide you with the opportunity to choose not to receive marketing, at the time we collect your data.  

We will provide an option to unsubscribe or opt out of further communication on any direct marketing communication sent to you. You may also opt out by contacting us as set out in Section 8 below. 

Please note that if you choose to unsubscribe or opt out of marketing communication, we will still send you communications about the services and/or product that we provide to you. 

 

8. Transmission, storage and security of your personal information 

IT Security 

No data transmission over the Internet, a website, mobile application or via email or other message service can be guaranteed to be secure from intrusion. However, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your personal information in accordance with the requirements of data protection legislation.

All personal information we collect about you is stored on our, or our subcontractors’, secure servers. We comply with our security policies and standards when accessing or using this information and restrict the access of your personal information to those persons who need to use it for the purpose(s) for which it was collected.  You are responsible for keeping any information that we send to you confidential and for complying with any other security procedures that we notify you of.  Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website or mobile applications, we ask you not to share a password with anyone.

We have procedures in place should the confidentiality or security of your personal information be compromised. We confirm that we will advise you at the first reasonable opportunity following discovery of a security breach that is likely to cause serious harm, where your information is lost, stolen, accessed, used, disclosed, copied, modified or disposed of by an unauthorised person or in any unauthorised manner.

Exporting your personal information 

We hold your personal information on servers located primarily in Australia.


Retention period

We will retain your personal information for as long as is necessary for the purpose(s) for which it was collected and any other permitted linked purpose (for example where we are required to retain personal information for longer than the purpose for which we originally collected it in order to comply with certain regulatory requirements).  Generally, that is a period of 7 years. Our retention periods are based on business needs and your information that is no longer needed is either irreversibly anonymised (and the anonymised information will be retained) or securely destroyed.  

 

9. Your rights and contacting us

General rights 

You have the right (subject to various exceptions and in accordance with data protection legislation in your country) to request access to certain personal information held by us about you and/or correct any inaccuracies.

We may charge a reasonable fee for the processing of any data access request in accordance with data protection legislation in your country. However, as set out under certain data protection legislation, it may be necessary for us to deny your request, for example if the request impacts on the privacy or affairs of others, or if it is not reasonable and practicable for us to process your request in the manner you have requested. In this event, we will provide you with the reasons for such denial.

If you believe we have breached your privacy rights, you may contact us using the contact details set out in section 11 of this Privacy Policy.

We are committed to achieving fair and efficient resolutions for any complaints and will ensure that your complaint is taken seriously. We expect that our procedures will result in a fair and prompt dealing with your complaint, however, if you remain dissatisfied and are concerned that we have not complied with your legal rights or the applicable data protection legislation, you can make a formal complaint with the  data protection regulator in your jurisdiction.

Right to opt out of direct marketing 

You have the right to ask us not to process your personal information for direct marketing purposes.  You can exercise your right to prevent such processing by indicating that you do not consent to direct marketing at the point at which we collect your personal information.  You can also exercise the right at any time after we have collected and used your Personal information for direct marketing purposes by following the opt-out instructions contained in the relevant communications, or by contacting us using the contact details set out in section 11 of the Privacy Policy. 

Updating information 

We will take reasonable steps to try and guarantee that your personal information is accurate. To help us do this, please notify us of any changes to your personal information.  

To access or seek correction of your personal information please contact us using the contact details set out in section 11 of this Privacy Policy.

 

10. Use of Cookies 

Like many other commercial websites, the websites of Tipalea Partners (including www.tipalea.com.au) use cookies which, among other things, help us to improve your experience of our websites and ensure they perform as you expect them to.

When you access our website, we may place a cookie (which is a small summary file containing a unique ID number) on your computer. This enables us to recognise you when you return and greet you each time you visit our website with any relevant preferences. It also enables us to keep track of services you view or preferences you have so that, if you consent, we can send you news about those services.

We may also use cookies to measure traffic patterns, to determine which areas of our website have been visited and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online services.

If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. However, if you reject cookies you may not be able to utilise any of our services that require registration.

We log IP addresses (that is, the electronic addresses of a computer connected to the internet) to analyse trends, administer the website, track users’ movements and gather broad demographic information.

 

11. How to contact us

If you wish to:

  • ask questions about this Privacy Policy;

  • seek correction of or obtain access to your personal information;

  • ask about how your personal information is collected, used, held or disclosed; or

  • make a complaint about a breach of your privacy,

 

Please contact us at info@tipalea.com.au